Albert Hall.

The Albert Hall accessibility area is located on the balcony level of the venue. This reserved seated area has an excellent view of the stage where you will be able to fully enjoy the performance.

Albert Hall provides wheelchair access for customers who may require this type of service and assistance during their visit. The wheelchair access provided is in the form of a stair climber and a secure wheelchair area on the balcony seating area of the venue. Please note that the wheelchair area only has space for up to 4 wheelchairs and is reserved on a first-come-first-served basis.

Guide/assistance dogs are welcome in all our venues. We advise customers who require the assistance of a dog, to fill out our access requirements form which can be located here:

O2 Ritz.

The O2 Ritz is partly accessible. The ground floor is fully accessible but the balcony and basement are not accessible.

Customers who are ambulant with access needs can go on the balcony where there will be stools reserved (limited numbers).

Customers who have purchased tickets and require accessible facilities should please email and they will do their best to accommodate any needs.


Wheelchair access is available, via lifts, to all performing venues and public spaces and low-level counters are available in service areas. There are disabled toilet facilities on all levels. Guide dogs are admitted, please advise using their enquiry form if you are bringing a guide dog to a ticketed performance:

The RNCM Theatre is equipped with Sennheiser infra-red hearing assistance systems. Two different types of receiver are available; one that can be used in conjunction with a normal hearing aid (which should be switched to the ‘T’ position) and one that acts similar to a set of headphones, enhancing the sound level for the wearer. Customers wishing to borrow either type of receiver should request one from a member of the Front of House team.

If you have accessible seating requirements or need to bring an Essential Companion to assist you, please use our booking enquiry form to arrange your seats:


Upon request, Gorilla can provide ground floor access to the music hall via the bar and restaurant. Upstairs in the venue, they have 6 x seats that can be reserved If you have difficulty standing.

Deaf Institute.

The music hall where live events take place is situated on the top floor and is only accessible by stairs. If customers require assistance traveling up and down the stairs or if reserved seating would assist those who would find standing difficult, please contact the venue and they will be happy to help.

Please be aware that a lift is not available at this venue.


Both YES Basement and YES Pink Room are fully accessible to customers using the lift.

Each venue will have limited accessibility space and will be determined on a first-come, first-serve basis. We will try to accommodate as much as we can but we advise you to arrive early for any particular acts you would like to see. For any further information